The most common questions about Sol O Cien and what we can do for you.
How do I request an early check-in or late check-out with the hotel?
Since our policies regarding early check-in (generally before 3:00 pm) or late checkout (generally after 11:00 am) vary by other guest reservations, please call the us directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on the contact page or message us through the messaging center.What is your policy regarding cancellations?
Free cancellation 14+ days before check in date. 50 % charge if cancelled less than 7 days before check in.Will I be charged for extra guests occupying my room?
We can accommodate up to 12 guests, there is a $40.00 dollar charge per guest per night after 8 guests
I'm having trouble making an online reservation. Is there a toll-free number I can call for help?
You can message us through our online messaging app located on the home and contact page or you can find our contact information on the contact page.Do I need an account to make a reservation online? How long does it take to get an account?
You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Once done, you can view transaction and reservation information on the account page.How do I indicate a special request with my reservation?
Please Message us about any special requests you may have and we will be happy to accommodate your request. You can message us through the chat icon located on the bottom right of the home and contact page. If you wish to contact us another way, you can find our contact information on the contact page.
